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FAQ

Order

Cancellation can occur for various reasons and we would like to provide you with clarity. In most cases there are two main reasons for cancellation:

Item no longer available

We are sorry to inform you that the item you ordered may no longer be available was. Due to unexpected stock changes, an item may no longer be available and in such cases we will be forced to cancel the order.

Problem in the ordering process

It could also be that a technical problem occurred during the ordering process that resulted in a cancellation has led. This can be due to various reasons, from payment problems to difficulties processing the order.

We are sorry to inform you that the product you requested is currently sold out. We appreciate your interest in our range and want to ensure that you have the opportunity to purchase the product as soon as it is available again.

To inform you of availability, we offer the option to contact you by email to notify you as soon as the product is back in stock. Please use the "Notify Product" function on the product page and enter your email address. We will inform you immediately as soon as the product is available again.

Please note that products that are no longer available in the long term will be marked accordingly.

Shipping

We understand that sometimes it is necessary to return items. With us you have the option of returning items free of charge within 14 days of receiving the goods, provided they are in perfect condition and in the original packaging.

Our goal is to ensure that you are completely satisfied with your purchase. Please note that we can only accept products that are in their original condition and returned in their original packaging. Items that show signs of wear or are not returned in their original packaging may not be eligible for a refund.

Our standard shipping usually takes between 2-3 or 3-5 business days depending on your selected shipping option. We also offer express delivery, which is available at an additional cost.

For customers who want to receive their orders particularly quickly, the express delivery option is available Disposal. If you choose this shipping method, you can usually expect your package faster. Please note that express deliveries must also be completed before 1:00 p.m. to ensure your package leaves our warehouse the same day.

With us you can do this easily and conveniently from home by using our returns -Use portal. You can find this either in your personal customer account or in the lower section of our website.

Returning via the returns portal is uncomplicated and customer-friendly. All you need is your order number and your customer name. The necessary steps are explained clearly and understandably in the portal to make the return process as easy as possible for you.

We currently deliver our products to Germany. We are pleased to announce that we will be expanding our delivery service to other countries in Europe in the near future. We are working hard to offer our customers broader shipping coverage and will keep you updated as we ship to additional countries.

Returns & Exchanges

If you are making a return, please follow these steps

Check the return policy

Make sure the return is made within 14 days of receiving the product. Returns are only possible if the product has no defects.

Contact us if you have any problems

If your product has defects or problems, please contact us using the contact form with the appropriate subject .

Collect necessary information

Have your order number and customer name ready as shown on your invoice.

Use the returns portal p>

Visit the returns portal on our website, either in your customer account or in the area below can be found on the website.

Enter your information

Fill out the required information, select the items you want to return, and indicate the corresponding reason for return and the condition of the item.

Receive the shipping label

Print the shipping label from the portal. Alternatively, you can have a label printed with the QR code at a DHL post office.

Pack the item

Place the item in the shipping box or shipping bag provided.

Send the package back

Take the package to the nearest Deutsche Post post office and send it back free of charge.

Notification of receipt

As soon as the package has arrived, you will be notified and informed about the next processing step.< /span>

We understand that sometimes it is necessary to return items. With us you have the option of returning items free of charge within 14 days of receiving the goods, provided they are in perfect condition and in the original packaging.

Our goal is to ensure that you are completely satisfied with your purchase. Please note that we can only accept products that are in their original condition and returned in their original packaging. Items that show signs of wear or are not returned in their original packaging may not be eligible for a refund.

To cancel your order, please follow the steps below.< /p>

Order not yet shipped

If your order has not yet left the warehouse, please contact us immediately.

To do this, either use the telephone or the contact form on our website. p>

Please indicate in the subject of the request that this is a cancellation.

Order already shipped

If your order has already been shipped, you have the option to return the package as soon as it arrives arrives to you.

Please note that a quick refund is not possible in both cases.

The payment service provider needs a few days to process, this can take around 1-5 working days.< /span>

The length of a refund may vary depending on the company's policies and the payment service provider. In general, you can expect a refund time of 1 to 5 business days. Here are some factors that can affect the duration.

Merchant processing time

The merchant needs time to review your return and initiate the refund process.

Bank transfer time

After the merchant issues the refund, the actual transfer to your bank account may take a few days. This depends on the policies of your bank and the payment service provider.

Payment method

The type of payment method may affect the refund time. Credit card or PayPal payments are often processed more quickly than certain other payment methods.

Weekends and public holidays

Weekends and holidays may affect processing times as banks and companies may not operate on these days.

Payment

In our shop we offer a variety of convenient payment options, including p>

PayPal

Pay easily and securely with your PayPal account.

Credit Card

Acceptance of Visa, MasterCard, American Express and other credit cards.

Direct debit

Direct debit from the bank account.

Giropay

A fast online payment method made directly from your bank account.

Klarna invoice

Receive your order and pay later via Klarna invoice.

Klarna Sofortüberweisung

Fast and secure bank transfer option.

Klarna installment payment

Flexible installment payment option for your purchases.

Yes, in our shop we offer the option of purchasing in installments via Klarna. Here are the exact conditions:

Rate count

You can choose between different rate options depending on your preferences. The exact number of installments depends on your selected plan.

Runtime

The term of the installment payment varies and is clearly displayed during the checkout process. You can choose the term that suits you.

Interest

Klarna may charge interest on the installment purchase amount. The exact interest rates are also displayed transparently during the ordering process.

Approval

Approval for the installment purchase is done in real time by Klarna. You will receive confirmation of acceptance or rejection directly during the checkout process.

Please note that the exact conditions for installment purchase depend on Klarna and during checkout -Process can be explained in detail.

If your payment has been declined, there may be various reasons. Please check the details entered carefully and ensure that all information is correct. Sometimes the smallest mistakes lead to payment problems.

If the problem persists, it could also be due to the terms and conditions of your payment service provider. Unfortunately, we have no direct influence on the decisions of payment service providers.

We recommend that you use an alternative payment method if the method you requested does not work.